Scalan is a no-code platform that allows anyone to create and deploy virtual AI employees. A virtual AI employee is an AI agent with its own name, accessible via multiple channels such as a dedicated email address, in-app chat, or Microsoft Teams, and it operates using exactly the knowledge the company chooses to assign to it. It is not a chatbot, but an agent that executes predefined workflows.
What sets SCALAN apart is how these AI employees are created. Users describe the workflow in their own words, and Scalan transforms this into a complete agentic process featuring multiple steps, tool calls, and decision logic. No node editors, no scripting, and no consultants required. The plain-language process description remains the foundation: if something changes, the person in charge can adjust the process themselves without needing a developer.
Once deployed, the virtual AI employee takes over operational tasks such as invoicing, sales support, HR administration, document processing, or customer support. It doesn't just execute predefined steps; it thinks within the context: it proactively asks questions when it encounters inconsistencies and derives potential solutions from the context. The company centrally defines what the agent is permitted to do for each tool integration, and human approval can be built into the process for steps with financial, legal, or external implications.
Scalan is primarily aimed at small and medium-sized enterprises in the DACH region, where operational complexity is high but internal IT resources are limited. The platform is operated by MTC Solutions GmbH in Munich and is hosted in Frankfurt in full compliance with GDPR.
