Knowledge & Behavior

Anchor expert knowledge. Precisely control AI behavior.

With SCALAN, departments translate their knowledge and standards into custom AI agents. Functional changes remain within the team, while IT retains control over the technical framework.

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SCALAN routine editor: HR policy inquiry with process description, inputs, knowledge, and tools.

Used & loved by leading organizations

SCALAN pays for itself within just a few days

Our team ensures your investment pays off by launching your first AI agents for meaningful use cases and subsequently training your team to build their own AI agents using SCALAN.

SCALAN capabilities overview: Tasks and routines of an AI agent.

01 / AUTOMATING PROCESSES

Automate processes with ease

In SCALAN, the textual description of a workflow becomes an instruction for the AI agent. This allows anyone to automate processes without technical expertise and adapt existing AI agents as needed.

SCALAN knowledge mapping: Expert knowledge and company information for an AI agent.

02/ MANAGING KNOWLEDGE & CONTEXT

Unified knowledge bases.

Centrally managed knowledge modules make expertise reusable. Targeted assignment determines which guidelines and company information an agent uses for its tasks.

AI agents that integrate seamlessly into your existing IT landscape

Hosted in Europe, connected to your existing systems, and accessible across multiple channels. You don't need a new system or an IT project to start saving time and money with AI agents.

SCALAN Veröffentlichung: Dialog zur Dokumentation einer Änderung vor der Freigabe.

Leading AI models and secure data through EU-based hosting

No vendor lock-in and high data security: We host AI models from leading providers within Europe. GDPR-compliant and with no data usage for training purposes.

Easily connect your current tools and systems

We’ve done the heavy lifting so you don’t have to. Connect the systems and tools you’re already using. If you don’t see a specific integration, our team of experts can connect your on-premise and custom software for you.

SCALAN routine editor with model configuration in the effort section.

AI agent connected to email, Microsoft Teams, WhatsApp, Telegram, and Slack.

Deploy AI agents across multiple communication channels

Your AI agents are available with their expertise across email, Microsoft Teams, WhatsApp, Slack, and other channels. This allows them to be deployed exactly where they are needed.

Make complex processes simple.

Connect specialized AI agents into a shared workflow. You describe in natural language who takes on which task and how results are passed on—understandable to everyone and easy to adjust.

SCALAN agent overview with specialized AI agents for different tasks.

Multiple agents. One shared process.

Specialized AI agents take on different tasks within a workflow. This allows for the division of labor to be mapped even in more complex processes.

Control interaction in natural language.

Multi-agent orchestration in SCALAN is controlled via text. You describe which agent takes on which task, which results are passed on, and how the processing interacts.

Even complex workflows remain easy to maintain.

If responsibilities or process rules change, a user can simply update the description. The collaboration between agents remains transparent and easy to evolve in one central place.

Simple for users. Manageable for IT.

With SCALAN, business departments can deploy their own AI agents into production while IT sets the guardrails. It is easy to set up, centrally manageable, and independent of any single AI provider.

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ILLUSTRATIVE EXAMPLE · TECHNICAL CUSTOMER SERVICE According to your specifications

Customer Service Email InboxINCOMING EMAIL

CUSTOMER

Our packaging line has been down since this morning. The MX-240 system (serial number 18473) is showing error E42. We need to be back in production tomorrow. Can you check if we need a spare part and how quickly someone can get on-site?

SERVICE AGENT

I have located the equipment and the associated service contract. To narrow down the issue, I still need a photo of the nameplate on the drive and to know if the error recurs after a restart. I am escalating the downtime to the service team with high priority.

↗ Basis: Equipment file · Service contract

CUSTOMER

The photo is attached. The error reappears after every restart.

SERVICE AGENT

Thanks for the photo. I have forwarded all the details about your equipment to our service team and created a high-priority ticket. A potential spare part is in stock. Our technical team is currently verifying if it is compatible with your equipment, while the service team is determining the earliest possible appointment. As soon as both are confirmed, you will receive a message with a concrete proposal for the next steps.

↗ Basis: Error history · Spare parts inventory

In the background, the agent has processed several tasks

Equipment file and contract reconciled · Error history checked · Spare parts inventory checked · Ticket created with photo · Technical and service teams involved.

THE FOUNDATIONS FOR THE AGENT

Expertise and systems work hand in hand.

The agent uses the available context, asks targeted follow-up questions, and hands off pending decisions to the responsible teams.

Expertise

Documentation, error codes, and service history help narrow down the issue.

System data and access

The service contract and spare parts inventory are being reconciled for the process.

Responsibilities

Technical is checking compatibility; service is coordinating the appointment.

The request has been processed, and the customer knows the next step. The team has the full context.